Terms and conditions

Who provides the service

Диана.БГ ЕООД, company number 204002239, VAT number BG204002239, registered in София, Манастирски ливади, operating the Integria psychotherapy centre. Contact: office@integriacenter.com.

What the service is, and what it is not

Integria provides psychotherapy — individual sessions, therapy groups, supervision for colleagues, and programmes for organisations.

How the contract is made

You pick a free time, fill in your details, confirm your email with a code and pay. The contract between you and us is concluded at the moment the payment is confirmed and you receive the confirmation email. Until then the time is only held, and it is released by itself if the payment does not go through.

Prices and payment

• An individual therapeutic hour — 60 € including VAT.
• Groups are published with their price on the page of that group.

Published prices are final — VAT included, nothing added. Payments are in euro and are made in advance, through Stripe. An invoice is issued on request; for organisations it is always issued.

Cancelling and moving

More than 24 hours before the start you can cancel or move your session with no consequence. On cancellation the amount is refunded or kept as credit towards a later session — your choice. When you move a session, the payment follows it and you owe nothing extra.

Less than 24 hours before the start the amount is not refunded. This is not a penalty: that time was held for you and could not be given to anyone else.

You can cancel or move from your profile, or by writing to us.

If we cancel

If we have to cancel or move a session from our side, you receive an email with the nearest free times and the option to pick a new one, to browse the whole calendar, or to have the full amount back. The choice is yours and there is no deadline pressing on it.

Arriving late

The session ends at the stated time even if you arrive late. That is not strictness but a frame: the next person has a session immediately after yours.

Right of withdrawal for distance contracts

As a consumer you have the right to withdraw from a contract concluded at a distance within 14 days, without giving a reason. Tell us at office@integriacenter.com and we refund what you paid.

If you asked for the session to take place before those 14 days elapse and the session has already happened, the right of withdrawal for that session falls away, because the service has been fully performed. For sessions not yet held, the right remains.

Therapy groups

You do not join a group by clicking a button. You leave an application, a short conversation follows, and only then are the place and the payment arranged. Some groups require that you are already in individual therapy; it depends on the group.

Payment is per session or monthly, as published for the group. With monthly automatic payment you can stop at any time; stopping takes effect for the next period.

Account and access

You do not need to create an account in advance — one is created when you first book. The services are for adults.

You sign in with a code by email, with a passkey, or through Google or Apple. You are responsible for access to your own email and devices. If you think someone else has access to your account, you can end all other sessions from your security page and write to us.

If your employer pays for the service

Where sessions are included in your organisation's programme, you do not pay for them. The number of sessions included, the period and the services are set by the contract with the organisation and can differ between programmes.

The cancellation rules stay the same, but what they mean financially may differ under a particular contract — a late cancellation may, for instance, use up an included session. Where that applies to your programme, you will see it before you confirm the cancellation.

Ending the corporate programme does not delete your account or the history of your sessions. You can continue as a private client.

Your obligations

• The details you give must be yours and accurate.
• Do not use someone else's employer code.
• Do not attempt to reach anyone else's sessions or profile.
• If you are in treatment with another professional or take medication, tell us — it matters for your safety.

Liability

Psychotherapy is a joint process and an outcome cannot be guaranteed. We are responsible for the service being provided professionally, at the agreed time and by a qualified practitioner. We are not responsible for the consequences of inaccurate details you supplied, nor for interruptions caused by internet or payment providers.

If you have a complaint

Write to office@integriacenter.com and we answer within 14 days. If we do not reach agreement, as a consumer you can turn to the Bulgarian Commission for Consumer Protection (kzp.bg) or to the competent Bulgarian court.

Governing law and changes

Bulgarian law applies to these terms. If we change them, the new version is published here with a new date and applies to sessions booked after it is published. Sessions already booked stay on the terms under which they were booked.

These terms are also published in Bulgarian. The contract language is Bulgarian, and in case of any discrepancy the Bulgarian version applies. This English text is provided so that you can read the terms in a language you understand.

How we handle your personal data is described separately in the Privacy policy.